Customer Support Engineer

Location: s-Hertogenbosch
Reporting to: Manager, Support

Job Profile / Key Responsibilities

Customers use RES Software products in business-critical environments where system availability is crucial. That is why our customers demand not only excellent software, but also excellent Customer Support.

The Customer Care department supports RES Software customers worldwide. As a RES Software Customer Support Engineer, you will have frequent contact with our customers systems managers. You will also support the technical consultants of our 400+ Value-Added Resellers and Systems Integrators. Therefore, the support to be delivered is highly technical in nature, and does not involve straightforward questions from non-technical end users. The Support Engineer activities are varied and challenging, since they mostly deal with complex issues in a multi-vendor playing field.

Requirements

Knowledge/experience

• Thorough expertise in Microsoft Server platforms 
• Experience with Citrix Presentation Server, VMware and SoftGrid  
• Systems Administration background is a plus  
• Experience with medium to large server environments  
• Fluent in Dutch and English (verbal and written)
  

Soft skills

• Excellent communication skills 
• Customer-friendly attitude  
• Advanced troubleshooting skills  
• Team player  
• Flexibility  
• No nine-to-five mentality
  
  

Education

MBO+/HBO level

If you are interested in applying for the job, please send an email to careers@ressoftware.com or call +31 (0)73 622 8800.