Solution Assurance
What is it?
Solution Assurance is a service that is provided by RES Software for customers (End-Users) to assist them with any questions on using and configuring the RES Software products in their environment. RES Software products are constantly being improved. Stay ahead with the latest releases and be a part of the RES Software customer community, our main source of information and inspiration for continued product development. As an exceptionally customer-focused developer, we make full use of the input provided by our customers' issues and requirements.
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Our centers of attention:
- Optimal integration of our products with those of other vendors, such as Microsoft, Citrix and VMware;
- Significant reduction of complexity in the creation and management of user workspaces;
- Ease of use and time-reducing features. IT, exactly how you need it!
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How do I join the SA program?
Access to Solution Assurance for the first year is included in the licence price. This licence is renewable annualy. Solution Assurance can be by End-User. End-Users of free editions of the Software, like Evalutation Software and Express Editions, have no rights to Solution Assurance.
How do I benefit?
Solution Assurance consists of the following services:
- Download and Install software Service Releases and Product Releases. Benefit from ongoing improvements. Receive regular updates and upgrades. You can expect major new product releases every year and important updates every quarter.
- Access to RES Software Unprecedented Support. RES Software has a dedicated support organization to help you with the issues you may encounter in your daily work. We are also keen to assist you on a best effort basis with any problems you may encounter with your Microsoft or Citrix environments. Read more about Support telephone numbers and time schedules here.
- Access to the RES Portal (full contents). The RES Portal contains all the resources delivered through Solution Assurance. You can also share knowledge and discover more about our products in with the online tools and community.
Private Forum
Public Forums
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RES User Group: Independent community of customers, partners and experts who use and support our products. They post comments, opinions and articles themselves on this user group community. |
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RES Software Technical Blog: covers RES PowerFuse and RES Wisdom topics concerning functionality, troubleshooting and previews of features to be released. Content is delivered by our own support experts. Take a look around and you might just discover new ways of making even better use of our products!
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To access your online Solution Assurance Benefits (customers only): Click here
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Customer quote about RES Software Support:
"To begin with, says Wim Boni, System Administrator at Indaver, RES Software support is fantastic. Early on we had a number of technical issues but RES Software developers resolved these very quickly indeed. We had direct access to them, and they were able to help even if it meant changing something in the heart of the software. At RES Software, a client is never just a number; they do everything they can to come up with the right solution."
Boni also compliments RES PowerFuses smooth upgrades. "We have not had a single problem during upgrades. In fact, once, while on the phone with a RES Software developer, I upgraded a live system without any of our users actually noticing." |
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