Fjellregionen IKT

Many Norwegian municipalities collaborate with joint IT-departments to deliver services. The five municipalities Tynset, Alvdal, Tolga, Folldal og Rendalen established joint IT-infrastructure in 2004. These are small communities in rural parts of Norway, and the region is called Fjellregionen (Mountain Region). The biggest challenge with running collaborative IT-departments is that many users with unique needs scattered around hundreds of locations. Additionally, limited resources both in terms of money and staff make it difficult to support a 24/7 operation at many locations scattered across geographical distances.

The municipality was using application virtualization from Citrix to centralize all services and applications in a central server farm. From this, 1200 users receive services delivered over networks to the location their location and their device. In the user environments, there are a good mix of thin clients, some thick, and laptops running on different versions of Windows XP and 7.

Fjellregionen needed a good framework to administrate the user environment, including an easier process to handle users, and to assign settings, configurations and to handle printers. Now, RES Workspace Manager allows the IT-department to deliver dynamic desktops where all user settings are integrated and adapted to the needs of each individual. All this without the hassle of scripts, roaming profiles and complex policies. Unlike competing solutions, the focus is on the user —not the device — and the IT department maintains centralized insight and control.

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