Indaver is an integrated service provider of high-quality waste
management services. Indaver covers the entire waste management value
chain, ranging from consulting and on-site management, over collection,
pre-treatment, re-use, recycling and recovery to final disposal. Indaver
employs over 700 people and operates several transfer stations, as well
as recycling and composting facilities, physico-chemical treatment
plants, incinerators and landfill sites. In 2006 Indaver managed
1,878,000 tons of waste. The IT infrastructure, at the main facilities
in Flanders, consists of Dell servers, laptops, desktops and switches.
The company uses SAP for its enterprise resource planning, WebFocus and
many other applications like Microsoft Office, IBM’s Domino server and
Lotus Notes. Indaver is rapidly virtualizing most of their servers using
VMware’s ESX server.
When Indaver started out using Citrix, it quickly found it needed
extra tools to secure the environment. Users would often download
unnecessary software, making an unmanageable mess of the servers. Also,
performance was a problem. When a user’s application took 100% of a
server’s CPU, everybody working on that server was impacted. Users
complained that applications were slow and sometimes not responding.
Over the last five years, RES Workspace Manager solved several issues
that were plaguing the fast growing Indaver IT environment. Instead of
having a server loaded with scripts for printers, scripts for network
drives and scripts for users and files, Indaver now has one central
mechanism that is easy to maintain. Workspace Manager is now also used
to ensure CPU performance. It is no longer possible for a single user or
a single program to crash an entire server. Workspace Manager enabled
the IT department to cope with Indaver’s rapidly expanding IT
environment without the need of extra staff, even though the company has
doubled in size over the last five years. Thanks to RES Software they
now have a stable, performing and secure environment.
