Lutheran Services of Iowa

For the last 150 years, Lutheran Services of Iowa (LSI) has impacted the lives of tens of thousands of Iowans annually through residential treatment, services to families, home health care, early childhood programs, adoption/foster care services, refugee services, services for people with disabilities, disaster response initiatives and mental health services. More than 1,000 employees at LSI travel among the organization’s 18 office locations and across all 99 counties in Iowa to deliver these services, requiring secure access to their desktops from a variety of locations.

After a merger in 2003, two different infrastructures needed to be merged, presenting a large challenge for IT. The organization has continued to grow and currently operates out of 18 different office locations in a mixed IT environment, including both physical and virtual desktops.

RES Software separates the desktop from the operating system, automating the management, creation and dynamic composition of user workspaces for each and every employee. It simplifies the configuration of new applications and eases the addition/removal of new users, eliminating the need for scripting. It also provides users with a unified desktop, masking changes from the user so that every time they log on, they have the same experience, no matter where they are logging on from.

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