NISA

Nisa-Today’s is the UK’s leading member-owned organization, providing benefits to independent retailers and wholesalers in food and beverage markets. The mutual group is entirely owned by its trading members and represents 5,000 stores and 270 wholesalers across the UK and the Channel Islands.

Nisa-Today’s wanted to reduce the cost of managing its desktop environment but did not want to affect the productivity of its 195 users based at the Member Support Centre. They needed a solution that would allow many of the company’s desktop support tasks to be centralized and automated. At the same time, Nisa-Today’s wanted tighter security around user access.

After working with its IT service partner, SquareOne, Nisa-Today’s selected RES Workspace Manager and RES Automation Manager as its desktop and infrastructure management solution. With Workspace Manager, the deployment of software updates and reconfiguration of desktops that used to take days can now be handled in seconds from a single console.

The team has been able to reduce the time it spends on desktop problems by 25%. Nisa-Today’s sees its RES Software system as integral to the development of its IT infrastructure. Its ability to manage user and server environments regardless of whether computing models being deployed are fat, thin or virtual, provides the company with flexibility around the technology choices it makes.

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