Training Classes

For partners and customers, RES Software has developed several technical courses that deal with the installation and configuration of RES Workspace Manager (formerly PowerFuse) and RES Automation Manager (formerly Wisdom).

These technical courses are offered by RES Authorized Learning Centers (RALCs). To find out which RES Authorized learning centers are available in your country, click here or contact education@ressoftware.com.

RES Automation Manager 2014 Basic Course (RAMBC-600) in detail

Description

The RES Automation Manager 2014 Basic Course (RAMBC-600) is a three-day course that provides comprehensive training for administrators on the installation, set up and use of RES Automation Manager 2014, from planning your environment to Task Automation and Resource Provisioning. 

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments.

Duration guidelines

3 days

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

Course Outline

  • Introduction of RES Automation Manager
  • About RES Automation Manager
  • Planning
  • Installing RES Automation Manager
  • Master caching
  • Task Automation and Resource Provisioning
  • Advanced: parameters, functions, conditions, evaluators, variables and Snapshot Intelligence, RES Automation Manager Agent for Linux
  • Administration and Integration
  • Labs
 

RES Workspace Manager 2014 Basic Course (RWMBC-600) in detail

Description

The RES Workspace Manager 2012 Basic Course is a five-day course that provides comprehensive training for administrators on the installation, set up and use of RES Workspace Manager 2014, from planning your environment to personalizing it.

Target audience

Administrators who perform workspace management with RES Workspace Manager in Microsoft Windows environments.

Duration guidelines

5 days

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

Course Outline

  • Introduction of RES Workspace Manager
  • Infrastructure
  • Installation and Setup
  • Access Control based on User Context
  • Desktop Transformation
  • Composition
  • Application Management
  • Tracking and Reporting
  • Management
  • Security
  • Performance
  • Labs
 

RES IT Store 2014 Basic Course (RITSBC-600) in detail

Description

The RES IT Store 2014 Basic Course (RITSBC-600) is a three-day course that provides comprehensive training for administrators on the installation, configuration and use of RES IT Store, from setting up your RES IT Store environment to delivering and returning services. It does not provide training on designing business processes. 

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments and who want to learn how they can use RES IT Store to fulfill virtually any user request through self-servicing and automatic service delivery.

Duration guidelines

3 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Automation Manager 2014 Basic Course (RAMBC-600)

Course Outline

  • About this Course
  • About RES IT Store
  • Network Architecture
  • Installation and Setup 
  • Building the Organizational Structure, including importing data from external data sources
  • Configuring and requesting services, including using placeholders and smart rules
  • Managing your RES IT Store environment, including using Building Blocks, delegating control and diagnostics
  • Integration with RES Workspace Manager and RES Automation Manager

RES Automation Manager 2011 Basic Course - Task Automation (RAMBC-310) in detail

Description

The RES Automation Manager 2011 Basic Course - Task Automation (RAMBC-310) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Automation Manager 2011, from planning your environment to Task Automation. Note that it is advisable to combine RAMBC-310 with RAMBC-320 and attend RAMBC-330 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RAMBC-320: 3 days

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

Course Outline

  • Introduction of RES Automation Manager
  • Architecture
  • Communication
  • Planning
  • Installing RES Automation Manager
  • Task Automation
  • Advanced Task Automation: parameters, functions and conditions
  • Administration and Integration
  • Labs
     

RES Automation Manager 2011 Basic Course - Resource Provisioning (RAMBC-320) in detail

Description

The RES Automation Manager 2011 Basic Course - Resource Provisioning (RAMBC-320) is a one-day course that provides comprehensive training for administrators on the Resource Provisioning Module in RES Automation Manager 2011, including setting up master Dispatchers and Run Books. Note that it is advisable to combine RAMBC-320 with RAMBC-310 and attend RAMBC-330 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments.

Duration guidelines

1 day, combined with RAMBC-310: 3 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Automation Manager 2011 Basic Course - Task Automation (RAMBC-310)

Course Outline

  • Introduction of RES Automation Manager
  • Master caching
  • Resource Provisioning: Run Books
  • Advanced Resource Provisioning: parameters, functions, conditions, evaluators and Snapshot Intelligence
  • Labs
     

RES Automation Manager 2011 Basic Course - Service Orchestration (RAMBC-330) in detail

Description

The RES Automation Manager 2011 Basic Course - Service Orchestration (RAMBC-330) is a three-day course that provides comprehensive training for administrators on the installation, configuration and use of the Service Orchestration Module, from setting up your Service Orchestration environment to delivering and returning services. Note that it is advisable to combine RAMBC-310 with RAMBC-320 and attend RAMBC-330 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments, including the Service Orchestration Module.

Duration guidelines

3 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Automation Manager 2011 Basic Course - Task Automation (RAMBC-310)
  • RES Automation Manager 2011 Basic Course - Resource Provisioning (RAMBC-320)

Course Outline

  • Introduction of RES Automation Manager (incl. the Service Orchestration module)
  • Architecture
  • Installing the Service Orchestration components
  • Setting up the Service Orchestration environment, including setting the Identity Warehouse and integration with Automation Manager and Workspace Manager
  • Setting up services
  • Smart rules
  • Using the Orchestration clients
  • Labs

RES Automation Manager 2012 Basic Course - Task Automation (RAMBC-410) in detail

Description

The RES Automation Manager 2012 Basic Course - Task Automation (RAMBC-410) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Automation Manager 2012, from planning your environment to Task Automation. Note that it is advisable to combine RAMBC-410 with RAMBC-420 and attend RAMBC-430 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RAMBC-420: 3 days

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

Course Outline

  • Introduction of RES Automation Manager
  • Architecture
  • Communication
  • Planning
  • Installing RES Automation Manager
  • Task Automation
  • Advanced Task Automation: parameters, functions, conditions and variables
  • Administration and Integration
  • Labs

RES Automation Manager 2012 Basic Course - Resource Provisioning (RAMBC-420) in detail

Description

The RES Automation Manager 2012 Basic Course - Resource Provisioning (RAMBC-420) is a one-day course that provides comprehensive training for administrators on the Resource Provisioning Module in RES Automation Manager 2012, including setting up master Dispatchers and Run Books. Note that it is advisable to combine RAMBC-420 with RAMBC-410 and attend RAMBC-430 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments.

Duration guidelines

1 day, combined with RAMBC-410: 3 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Automation Manager 2012 Basic Course - Task Automation (RAMBC-410)

Course Outline

  • Introduction of RES Automation Manager
  • Master caching
  • Resource Provisioning: Run Books
  • Advanced Resource Provisioning: parameters, functions, conditions, evaluators, variables and Snapshot Intelligence
  • RES Automation Manager Agent for Linux
  • Labs

RES Automation Manager 2012 Basic Course - Service Orchestration (RAMBC-430) in detail

Description

The RES Automation Manager 2012 Basic Course - Service Orchestration (RAMBC-430) is a three-day course that provides comprehensive training for administrators on the installation, configuration and use of the Service Orchestration Module, from setting up your Service Orchestration environment to delivering and returning services. Note that it is advisable to combine RAMBC-410 with RAMBC-420 and attend RAMBC-430 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments, including the Service Orchestration Module.

Duration guidelines

3 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Automation Manager 2012 Basic Course - Task Automation (RAMBC-410)
  • RES Automation Manager 2012 Basic Course - Resource Provisioning (RAMBC-420)

Course Outline

  • Introduction of RES Automation Manager (incl. the Service Orchestration module)
  • Architecture
  • Installing the Service Orchestration components
  • Setting up the Service Orchestration environment, including setting the Identity Warehouse and integration with RES Automation Manager and RES Workspace Manager
  • Setting up services
  • Smart rules
  • Building Blocks
  • Using the Orchestration clients
  • Labs

RES Workspace Manager 2011 Basic Course – Composition & Personalization (RWMBC-410) in detail

Description

The RES Workspace Manager 2011 Basic Course – Composition & Personalization (RWMBC-410) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Workspace Manager 2011, from planning your environment to personalizing it. Note that it is advisable to combine RWMBC-410 with RWMBC-420 and RWMBC-430.

Target audience

Administrators who perform workspace management with RES Workspace Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RWMBC-420 and 430: 5 days

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

Course Outline

  • Introduction of RES Workspace Manager
  • Infrastructure
  • Installation and Setup
  • Access Control based on Context
  • Desktop Transformation
  • Composition
  • Management
  • Labs


RES Workspace Manager 2011 Basic Course – Advanced Administration (RWMBC-420) in detail

Description

The RES Workspace Manager 2011 Basic Course – Advanced Administration (RWMBC-420) is a two-day course that provides comprehensive training for administrators on Advanced Administration in RES Workspace Manager 2011, including application virtualization and reporting. Note that it is advisable to combine RWMBC-410 with RWMBC-420 and RWMBC-430.

Target audience

Administrators who perform workspace management with RES Workspace Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RWMBC-410 and 430: 5 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Workspace Manager 2011 Basic Course – Composition & Personalization (RWMBC-410)

Course Outline

  • Introduction of RES Workspace Manager
  • Infrastructure
  • Access Control based on Context
  • Advanced Application Management
  • Tracking and Reporting
  • Management
  • Labs


RES Workspace Manager 2011 Basic Course – Security & Performance (RWMBC-430) in detail

Description

The RES Workspace Manager 2011 Basic Course – Security & Performance (RWMBC-430) is a two-day course that provides comprehensive training for administrators on the configuration and use of the security and performance related features of RES Workspace manager 2011. Note that it is advisable to combine RWMBC-410 with RWMBC-420 and RWMBC-430.

Target audience

Administrators who perform workspace management with RES Workspace Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RWMBC-410 and 420: 5 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Workspace Manager 2011 Basic Course – Composition & Personalization (RWMBC-410)
  • RES Workspace Manager 2011 Basic Course – Advanced Administration (RWMBC-420)

Course Outline

  • Introduction of RES Workspace Manager
  • Infrastructure
  • Security
  • Performance
  • Management
  • Labs

RES Workspace Manager 2012 Basic Course – Composition & Personalization (RWMBC-510) in detail

Description

The RES Workspace Manager 2012 Basic Course – Composition & Personalization (RWMBC-510) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Workspace Manager 2012, from planning your environment to personalizing it. Note that it is advisable to combine RWMBC-510 with RWMBC-520 and RWMBC-530.

Target audience

Administrators who perform workspace management with RES Workspace Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RWMBC-520 and 530: 5 days

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

Course Outline

  • Introduction of RES Workspace Manager
  • Infrastructure
  • Installation and Setup
  • Access Control based on Context
  • Desktop Transformation
  • Composition
  • Management
  • Labs

RES Workspace Manager 2012 Basic Course – Advanced Administration (RWMBC-520) in detail

Description

The RES Workspace Manager 2012 Basic Course – Advanced Administration (RWMBC-520) is a two-day course that provides comprehensive training for administrators on Advanced Administration in RES Workspace Manager 2012, including application virtualization and reporting. Note that it is advisable to combine RWMBC-510 with RWMBC-520 and RWMBC-530.

Target audience

Administrators who perform workspace management with RES Workspace Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RWMBC-510 and 530: 5 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Workspace Manager 2012 Basic Course – Composition & Personalization (RWMBC-510)

Course Outline

  • Introduction of RES Workspace Manager
  • Infrastructure
  • Access Control based on Context
  • Advanced Application Management
  • Tracking and Reporting
  • Management
  • Labs

RES Workspace Manager 2012 Basic Course – Security & Performance (RWMBC-530) in detail

Description

The RES Workspace Manager 2012 Basic Course – Security & Performance (RWMBC-530) is a two-day course that provides comprehensive training for administrators on the configuration and use of the security and performance related features of RES Workspace manager 2012. Note that it is advisable to combine RWMBC-510 with RWMBC-520 and RWMBC-530.

Target audience

Administrators who perform workspace management with RES Workspace Manager in Microsoft Windows environments.

Duration guidelines

2 days, combined with RWMBC-510 and 520: 5 days

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.
  • RES Workspace Manager 2012 Basic Course – Composition & Personalization (RWMBC-510)
  • RES Workspace Manager 2012 Basic Course – Advanced Administration (RWMBC-520)

Course Outline

  • Introduction of RES Workspace Manager
  • Infrastructure
  • Security
  • Performance
  • Management
  • Labs